Refund policy

Return & Cancellation Policy

Because each monthly letter package is produced in limited quantities and prepared based on subscriber signups, we are unable to accept returns, exchanges, or cancellations after the posted signup deadline for that month’s mailing.

Once the signup deadline has passed, your order is considered final and will be included in that month’s production run. This helps us accurately plan printing, specialty materials, packaging, and fulfillment.

If you need to cancel or make changes to your order, please contact us before the signup deadline listed for that month’s release.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue, and we’ll do our best to make it right.